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Free shipping on all orders over $49 

Flat Rate shipping of $5.99 on orders less than $49

FREE SHIPPING ON ORDERS OVER $49

If you’re looking to return or exchange your order, we’re here to help! We offer returns or exchanges on most items within 15 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. We suggest looking at the return policy of the product you purchased to learn about that specific policy.

Ocean Junkies reserves the right to issue refunds on a case by case basis, in accordance with our return and refund policy as stated on each product’s page. Each product may have a different return policy. Please note that you will be responsible for the extra shipping cost, with a few exceptions.

In case of a damaged product or the wrong product was shipped, we will ask for photos as proof to effectively communicate this with the supplier and help process the refund. You simply contact us with a picture of the damaged product, the order number and name, and we will process it from there. In this case, you will not be responsible for return shipping charges.

Items that qualify for a refund or exchange with merchant paid return shipping:

  • If a product is defective or was damaged during the initial shipping to the merchant or their customer, then the supplier may be responsible for paying the return shipping charges and for replacing or refunding the product
  • If a product is not as advertised (e.g. products have very different specifications as compared to the product catalogue), then the supplier is responsible for paying the return shipping charges and for replacing or refunding the product. Please note that some items may be slightly different from the photo catalogue due the camera used and lighting condition on the product photography – these would not qualify under the refund policy.
  • If the wrong product was shipped, then the supplier is responsible for paying the return shipping charges and for replacing or refunding the product
  • If the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order.
  • If a package is delivered but the recipient claims that they did not receive it, they will have 30 days to report it is missing and it will be the supplier’s responsibility to honor a refund.
  • In case of a damaged product or the wrong product was shipped, we will ask for photos as proof to effectively communicate this with the supplier and help process the refund. You simply contact us with a picture of the damaged product, the order number and name, and we will process it from there.

Items that do not qualify for paid return shipping by merchant:

  • If a customer changes their mind about the product, then the customer is responsible for paying the return shipping charges.

Please note the following rules to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please e-mail Ocean Junkies at info@ocean-junkies.com or use our live chat service that is available 8am to 8pm daily.

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